I have not received my order, where is it?

Before reaching out to our customer service team, please take a moment to review the following points to help identify the cause of the delay:

Firstly, ensure that you have received an email confirming that your order has been dispatched. This confirmation is essential as it indicates that your order has left our warehouse and is on its way to you.

Next, please check the tracking information provided in your dispatch confirmation email. By following the relevant tracking link, you can monitor the progress of your parcel and get an estimated delivery date directly from the courier's system.

Additionally, keep an eye out for any emails, phone calls, or delivery attempt cards from the courier. Sometimes, parcels are held at the local depot if delivery was unsuccessful, awaiting collection or a redelivery request. It is important to check these communications as they often contain vital information about the status of your delivery.

Please also verify whether anyone at your address might have accepted the delivery on your behalf. It is common for parcels to be received by other household members or colleagues if you were unavailable at the time of delivery.

Although our couriers generally do not leave parcels with neighbours, it is still worthwhile to check with them just in case your parcel was delivered there by mistake or for safekeeping.